Shipping

As of January 1st 2022 expect possible delays due to Covid-19
Everyone wants to know how soon they will receive their product and that's perfectly normal. We've outlined our entire process so that you can better understand the timeline of your package and how soon you'll get it:
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1.) We receive your order and we immediately put it in queue to be processed and sent out.

  This process takes up to 5 business days depending on our volume. We have suppliers far and near so some orders with multiple items may arrive separately and or at different times.

 

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You are our priority. We want to make sure we get it right the first time.

 

Logistics and Freight with globe

 

2.) We Ship Your Order

Once we've packaged your item safely, we send it out via DHL Express Or another company at no cost to you.

Our products ship from around the world so time for delivery is always up to 28 days. Please allow 28 days for your package to arrive. 

 

 package arrives

 

3.) You Receive Your Order

Voila! You receive your amazing order from us, safe and sound!

 

Shipping Outside the U.S.

 

Delivery times are estimated to be 14 - 30 business days, but please note that delivery time may vary substantially depending on time spent in customs.

 

The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country.

B X D GOODS shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

 

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Where do I track my package?

You can easily track your order by visiting our order status page. Here you'll be able to check on the full status of your order. We send you email updates along the way that include your tracking number as well as a link to view your order status. Shipments sent by Carrier can be tracked by visiting on their websites and entering the tracking number sent in the email confirming your order's shipment.

Please allow 28 days for your order to arrive.

 

SHIPMENT PROTECTION

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise

What are Route’s Policies?

All policies are listed here 

Marked As Delivered (Stolen)

  • Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
  • Orders over $100 USD require a police report

Stuck In Transit (Lost)

  • Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
  • Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

  • File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at XIXI and we will be happy to work with you to remedy the situation.

How do to file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.